CNW: In a bold declaration emphasizing the paramount importance of quality healthcare delivery, the government of Antigua and Barbuda has enacted a zero-tolerance policy against any form of disrespect towards patients or visitors at the Sir Lester Bird Medical Centre. CLICK HERE TO JOIN OUR WHATS APP GROUP
During the unveiling of the newly expanded emergency room at the nation’s primary public hospital, Minister of Health Sir Molwyn Joseph reinforced this resolute stance.
Health Minister Molwyn Joseph stated, “There are many doctors and nurses who work beyond their requirement in order to serve the public, and I’d like you to get a round of applause. But you know what, those who do not meet the expectation of their service are the ones who are tainting this institution, and we want to say as the minister, it’s time for us to up our game. We must put the Patients First.”
His message, delivered on April 7, 2024, coinciding with World Health Day, echoed throughout the ceremony, attended by dignitaries and medical professionals alike.
The event marked a significant milestone in the hospital’s ongoing mission to elevate healthcare services and address the evolving needs of the community.
The expansion not only introduced a new waiting area and operating room but also incorporated state-of-the-art facilities to bolster medical care standards.
Minister Joseph emphasized the imperative need for an operational reset within the hospital, targeting issues such as tardiness and unprofessional conduct among staff.
His directives included a zero-tolerance approach towards tardiness and distractions, stressing the importance of promptness and dedication to patient care.
Joseph underscored the importance of professionalism, stating, “Every employee of this institution must take it seriously, that there is zero tolerance for disrespect of any patient or anyone coming to this institution for service.”
His remarks highlighted the necessity for a cultural shift within the institution, ensuring that every individual recognizes their responsibility to uphold the highest standards of care and respect for patients and visitors alike.
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