MONDAY 2ND SEPTEMBER 2024
IMPORTANT CUSTOMER UPDATE:
10% DISCOUNT EXTENDED
We wish to inform you about an extended billing reading cycle for electricity consumption covering July and August 2024, which resulted from operational challenges. We recognize that this longer reading period, and in some cases, bill estimation, may have led to higher charges on your recent bills.
To address this, we are offering a 10% discount on all August electricity bills that are typically due in September, up to one month after the due date. For example, if your August electricity bill is due on September 20th, then you will be eligible to receive your 10% discount if paid in full by October 20th.
Additionally, if you need assistance with managing your current billing cycle, our Credit Control Team is available to discuss payment plan options. Please contact them at 480-7002.
We have taken corrective measures to resolve the issue and do not anticipate any recurrence in the upcoming billing cycle. For inquiries regarding your bill balance, please reach out to our Customer Service Team at 480-7150 or email [email protected].
We apologize for any inconvenience this may have caused and appreciate your understanding and patience.
ApuaInspiring you for life
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