V.C. Bird International Airport introduces new Self-Service Kiosks

V.C. Bird International Airport introduces new Self-Service Kiosks with option for Wheelchair-Accessibility

The departure experience at the V.C. Bird International

Airport is now significantly enhanced with the introduction of a new generation of self-

service kiosks.

Passengers at airports across the globe use these kiosks to complete many of the tasks

traditionally handled at a check-in counter.

The new TS6 Flagship Kiosks at the VC Bird International is an improvement over the

previous ones which printed boarding passes only. The new and modern versions are now

able to produce baggage tags as well, enabling travelers to get through their check-in

process as smoothly and swiftly as possible.

The upgrades form part of a major thrust by the Antigua and Barbuda Airport Authority

to introduce cutting edge aviation conveniences to the V.C. Bird International. The driver

of the initiatives is the airport’

s Information Technology Department, which has

undertaken a strategic approach in creating a smarter and more connected passenger

journey for all travelers.

According to IT Manager Jasen Lewis, the services available through the new kiosks extend

beyond the printing of boarding passes and baggage tags. Lewis explained that we are living

in a period of significant digital transformation, where self-service technology and

connected systems are reshaping how airports operate and enhancing the passenger

experience.

He noted that the 15 new kiosks are upgradable and future-ready, with the capability to

support additional self-service functions as aviation trends and passenger expectations

continue to evolve.

“This gives V.C. Bird International Airport the flexibility to expand services over time. For

example, in the near future, we will be able to introduce self-service baggage drops,

allowing passengers to check in, tag their bags, and proceed to a designated baggage drop

point, as is common in larger international airports,

” Lewis said.

“While we are considered a small island state, and managing airports comes with its own

unique challenges, this does not limit our ability or ambition to offer first class service. We

remain committed to using technology to modernize the passenger experience, and raise

the standard of service at V.C. Bird International Airport,

” Lewis added.

www.vcbia.comBut beyond improving speed and convenience, the kiosk upgrade represents another

significant achievement. Now at the airport is an ADA-compliant, wheelchair-accessible

kiosk, ensuring that the VC Bird International delivers a passenger experience that is both

efficient and inclusive.

“T ravelers with mobility challenges can independently access the same self-service check-in

technology as all other passengers,

”

explained Customer Experience Manager, Jan W alker

Brown.

“Passengers who are differently abled, including those using wheelchairs, must be able to

access the same level of convenience and service as other travelers,

” W alker Brown stressed.

Feedback has already been positive from the airport’

s airline partners who have shared that

their travelers and clients have welcomed the improved speed of the devices and their

expanded options.

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