LETTER: Incompetence with INET

Dear Editor,

“COME HOME” they said..

I had some serious issues with Digicel back in October 2014 & I decided to sign up with APUA INET in October 22nd, 2024

The process was smooth and the representative told me that I will be contacted in 2-3 weeks.

After 2 weeks I contacted them to get an update. I was told there is a back log in the system & someone will call me.

I called a week and a half later then inwas told that there was some discrepancies with my form. The representative who I signed up with called me & clariffied the issue. She told me she was on leave & not sure why the info wasn’t sent to the technicians.

On December 10th, 2024 asking if I already collected the modem.. I said no.. No one told me anything. She then advised me that at the time I signed up they didn’t have any modems available.

She then asked me if I can collect the modem the following day . I told her that I won’t be off until the following Tuesday & I don’t have anyone to collect it.

Furthermore I do not want INET anymore because this is too much. She then told me to come in to do a refund but it will take 2 weeks.

On December 17th, 2024 I went in & up to this day.  I am waiting for the call for the cheque.

I made a call today & was told I will be contacted but then was about 4 hours ago. I had to call back moments ago & was told that the accounts department didn’t specify a time when the cheque will be ready. But the information is with them & I’ll be contacted.

INET 

“Support Local” they said..

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