Two years after Eastern Caribbean Amalgamated Bank (ECAB) acquired Scotiabank’s Antigua and Barbuda operations, customers are increasingly unhappy.
The integration process has been problematic, with issues like transaction delays, out-of-service ATMs, and poor customer service.
Prime Minister Gaston Browne called for improvements in service quality and Anti-Money Laundering controls.
While some view these problems as “teething pains” after the acquisition, patience is wearing thin among customers who rely on the bank for daily needs.
ECAB faces challenges in restoring confidence and delivering the expected service quality.
Efforts to contact ECAB’s manager for comment on the sustained complaints have been unsuccessful to date.
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